BUILD INTERNAL COMMUNICATION, BREAK SILOS
Different departments have different processes, tasks and goals. That is a fact.
What is also a fact is that their processes, goals and tasks can differ so much that they become conflicting, and create strains and tensions in the organization.
That is when internal communication dies and silos are born - together with all the problems they bring.
Silos in an organization obey to a negative logic of us-vs-them, and by nature organizations structured this way lack internal communication and collaboration and as a consequence resilience, information exchange and organizational culture.
That being the case, if you recognize a silo logic in your organization, your only option is breaking it - and your best bet to do so is to work on internal communication!
And that - breaking these logics and allowing better cooperation and understanding across separate units, together with a better information flow - is what we do.
Our approach to internal communication is skill-based: we believe in enabling people to communicate according to what others can understand and incorporate their narrative in an agreed storyline that can be adapted and evolved.
For this reason, our first approach is to train leaders and keystone personnel (formally and informally so) to understand and incorporate these skills via a series of workshop.
Results will be developed constructively and with a minor appeal to uniforming processes and structures. These do support internal communication as well, but messages are sent across people, and people come first.